How Our Legal Terms Actually Work
Your account is subject to the terms in force at the time you register, and any update we make takes effect when we notify you — either through the platform or to the email address on your account. We do not apply changes retroactively to completed
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transactions. When you add a payment method such as Touch 'n Go eWallet, Boost, or GrabPay to your account wallet, you confirm that the wallet belongs to you and that you are authorised to transact with it. Disputes over deposit or withdrawal records are assessed against
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our transaction logs, which are the authoritative record. If a discrepancy arises on a GrabPay or DuitNow transfer, raise it through live chat with the transaction reference number and date ready. We retain transaction data for as long as required by applicable law and our internal
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compliance process. Your continued use of the account after a policy update constitutes acceptance. You may close your account at any time by contacting support — outstanding balances are processed before closure is confirmed. Access to certain features depends on your region and is available only
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where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.